What payment options do you offer ?
You can pay either by Paypal or by using a major credit card such as VISA, Mastercard or American Express.
Do you ship to my country ?
We currently ship to the UK, Ireland, Belgium, the Netherlands, Luxembourg, France, Italy, Spain, Germany, Austria, Sweden, Finland, Norway, Denmark, the United States of America and Canada.
What shipping options do you offer ?
The only available option is the Priority service for European Orders and First Class for US orders, which should take 3-5 business days. Please bear in mind that handling and processing of the order can take up to 2 business days.
If your package has not arrived in a reasonable time frame feel free to send us an email at sales@levelupwear.com.
How much does shipping cost ?
We offer free shipping on all orders, regardless of the size of the order and the country of destination.
Can I track my order ?
You will receive a order confirmation e-mail when you place an order.
Will I have to pay customs fees ?
No. All our products are shipped locally which means that you will never have to pay any hidden custom fees.
We ship North American orders from the US with First Class Mail and European orders from Belgium with Priority Shipping.
Size Chart
Washing Instructions
Machine wash cold.
Wash dark colors separately.
Don’t use non-chlorine bleach.
Tumble dry low.
Do not iron decoration.
Do not dry clean.
Our t-shirts are all 100% Cotton so you can expect some normal shrinkage after the first wash.
Where are your t-shirts made ?
All our t-shirts are made and printed in the USA.
What is your Return Policy?
Our ultimate goal is that you are satisfied with your order.
However if you're not satisfied with your purchase, please return the item(s) for an exchange or refund.
All returns must be made within 14 days of placing your order.
We don't accept returns or exchanges after the 14 day period.
Please fill out the return form found on the back of the invoice from your order.
If you no longer have it you can get it here: "Return Form PDF"
Indicate what you're returning and why.
Please let us know if you would like to return your item(s) for an exchange or refund.
In order to process your return, please include your name, email address and order number along with the items that you're returning.
You'll be responsible for the shipping charges associated with sending the return back to us.
If you're asking for an exchange, we'll send your replacement item(s) at no charge.
If the item(s) you request is not available when the return is processed, you can email us and change it out for a refund or a different item(s).
If you're asking for a refund, you'll only be reimbursed for the item(s) returned.
The original shipping cost is non-refundable.
All returned items must be in the original condition you received them in.
We do NOT accept washed items.
If a washed item is returned, the return will be refused and sent back to you. If you have any other questions about returns please feel free to email us at sales@levelupwear.com.
Do I have to pay to send back a wrong or defective item?
If you received a defective or wrong item, we'll reimburse you for the return shipping.
Please include the shipping receipt and send it back to us.
With the receipt included, we'll reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail.
The original shipping cost is non-refundable.
How do I know if my return has been processed?
Returns can take 1-2 weeks to be processed once we receive them.
Be sure to also factor in the ship time for your return to be delivered to us.
When your return is processed, we'll send you a notification email.
If you believe your return should've been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam.
